Website Not Loading

Your website should always be available. Here's what to check if it's not.

Quick Checks

Is it published?

1. Go to your dashboard
2. Check website status
3. Click "Publish" if needed

Is the URL correct?

• Check for typos
• Use the exact URL from dashboard
• Try with and without "www"

Browser Issues

Clear Cache

Chrome:

Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows)

All Browsers:

1. Settings > Privacy
2. Clear browsing data
3. Clear cache and cookies

Try Incognito

Open in private/incognito window

Try Different Browser

Test in Chrome, Firefox, Safari

Domain Issues

DNS Not Propagated

• Can take 24-48 hours
• Check with https://dnschecker.org
• Try the Deiza subdomain instead

SSL Certificate

• Should auto-provision
• May take up to an hour
• Contact support if ongoing

Check Status

Deiza Status

Check status.deiza.io for outages

Your Connection

• Test other websites
• Restart router
• Try mobile data

Still Not Working?

1. Note the error message
2. Take a screenshot
3. Contact support with details