Common Issues

Quick solutions to common problems.

Website Issues

Website not showing changes

Solution:

1. Clear browser cache
2. Try incognito mode
3. Wait a few minutes for propagation
4. Click "Publish" again

Images not loading

Solution:

1. Check image file size (max 10MB)
2. Use supported formats (JPG, PNG, WebP)
3. Re-upload the image

Custom domain not working

Solution:

1. Verify DNS settings
2. Wait 24-48 hours for propagation
3. Check for typos
4. See Custom Domains

Account Issues

Can't log in

Solution:

1. Check email for typos
2. Try "Forgot Password"
3. Check for caps lock
4. Clear cookies

Email not receiving

Solution:

1. Check spam/junk folder
2. Add the Deiza sender domain to your safe senders list
3. Verify the email address on your account is correct

CRM Issues

Contacts not syncing

Solution:

1. Refresh the page
2. Check internet connection
3. Log out and back in

Form submissions not appearing

Solution:

1. Check form is connected to CRM
2. Verify website is published
3. Check spam filters

Payment Issues

Payment failed

Solution:

1. Check card details
2. Ensure sufficient funds
3. Try different card
4. Contact your bank

See Payment Issues for more help.