Transaction Fees
Understanding platform fees on all sales
Transaction Fees
Learn how Deiza's transaction fees work when you sell products and services.
Fee Structure by Plan
| Plan | Transaction Fee | Payment Methods |
|---|---|---|
| Starter | No direct payments | External links only (PayPal, Gumroad, etc.) |
| Grow | 2% | Stripe, Paystack, Lemon Squeezy + External |
| Scale | 0% | Stripe, Paystack, Lemon Squeezy + External |
How Fees Work
Deiza charges a platform fee on payments processed through connected payment providers (Stripe, Paystack, Lemon Squeezy) on the Grow and Scale plans. Starter plan users can only use external payment links and do not have direct payment integrations.
Transaction-Based Fee Tracking
When you receive any payment:
- Customer completes payment via your checkout or payment link
- A transaction is recorded in your Transactions dashboard
- You confirm payment received
- Platform fee is calculated and added to your monthly bill
Starter Plan (Free)
- Use external checkout links (PayPal, Gumroad, bank transfer, etc.)
- Track revenue manually in the Transactions dashboard
- No platform fee, but no direct payment integration
- Upgrade to Grow for Stripe/Paystack/Lemon Squeezy integration
Grow Plan ($29/month)
- Direct integration with Stripe, Paystack, or Lemon Squeezy
- 2% platform fee on confirmed transactions
- Automatic payment tracking via webhooks
- Still works with external links too
Example: Customer pays $100 via Stripe → You receive $98 (after 2% fee)
Scale Plan ($59/month)
- All Grow features with 0% platform fees
- Best value for high-volume sellers
How Fees Are Charged
Deiza uses a usage-based billing model similar to Vercel and AWS:
- Automatic tracking: Every transaction through your connected payment processor is tracked
- Monthly billing: Accumulated fees are charged to your card on file at the end of each month
- Threshold billing: If fees exceed $50, they may be charged earlier
- Transparent invoices: You receive itemized invoices for all fee charges
Fee Calculation Examples
Grow Plan Examples (2%)
| Transaction | Your Revenue | Platform Fee (2%) |
|---|---|---|
| $50 sale | $49 | $1 |
| $100 sale | $98 | $2 |
| $500 sale | $490 | $10 |
| $1,000 sale | $980 | $20 |
When to Upgrade: Break-even Analysis
| Monthly Sales | Grow ($29 + 2%) | Scale ($59 + 0%) | Best Option |
|---|---|---|---|
| $500/month | $39 | $59 | Grow |
| $1,000/month | $49 | $59 | Grow |
| $1,500/month | $59 | $59 | Either |
| $3,000/month | $89 | $59 | Scale |
| $5,000/month | $129 | $59 | Scale |
Reducing Your Fees
Option 1: Upgrade to Grow ($29/month)
Get direct Stripe, Paystack, or Lemon Squeezy integration with a 2% platform fee and automatic payment tracking.
Option 2: Upgrade to Scale ($59/month)
If you process more than $1,500/month through direct integrations, upgrading to Scale with 0% fees is the best value.
Frequently Asked Questions
When am I charged for fees?
Fees are charged at the end of each billing cycle (monthly) or when accumulated fees exceed $50, whichever comes first.
How do I see my accumulated fees?
Go to Settings > Billing to view your current fee balance and transaction history.
What payment method is used for fees?
Fees are charged to the same card you use for your Deiza subscription.
Are payment processor fees included?
No. Deiza's platform fee (5%/2%/0% depending on plan) is separate from Stripe/Paystack/Lemon Squeezy's own processing fees (typically 2.9% + $0.30).
Can I get a refund on fees if a customer refunds?
Yes. If you refund a customer, the associated platform fee is credited back to your account.
Need Help?
Contact support if you have questions about transaction fees or billing.