Responding to Reviews

Every review deserves a response.

Why Respond?

• Shows you care
• Builds trust with potential customers
• Can improve negative situations
• Boosts engagement signals

Responding to Positive Reviews

Do:

• Thank them by name
• Be specific about their experience
• Keep it genuine
• Invite them back

Example:

Thank you so much, Sarah! We're thrilled you loved 
the kitchen renovation. It was a pleasure working 
with you and your family. Looking forward to helping 
with that bathroom remodel next spring!

Responding to Negative Reviews

Do:

• Respond promptly
• Stay professional
• Apologize (even if you disagree)
• Offer to make it right
• Take it offline

Example:

Hi John, I'm sorry to hear your experience didn't 
meet expectations. This isn't the level of service 
we strive for. I'd like to make this right. 
Could you please call me at 555-1234 so we can 
discuss? - Mike, Owner

Using AI Response Suggestions

Deiza can suggest responses:

1. View a review
2. Click Suggest Response
3. AI drafts a response
4. Edit and personalize
5. Post

Response Time Goals