Email Limits and Usage
Understand your CRM email limits by plan
5 min read
Email Limits and Usage
Each plan includes a monthly email allowance for CRM communications.
Monthly Email Limits
| Plan | Emails/Month |
|---|---|
| Starter | 20 |
| Grow | 100 |
| Scale | Unlimited |
These limits apply to outgoing emails sent from your CRM.
How Limits Work
- Limits reset on the 1st of every month
- Both sent emails and replies count toward your limit
- Incoming messages do NOT count
- Unused emails do NOT roll over to next month
Checking Your Usage
- Go to Dashboard > Leads
- Look for the usage indicator at the top
- See how many emails you've used this month
- Compare against your plan limit
What Happens When You Hit the Limit?
- You'll see a message that you've reached your limit
- You can still receive emails from customers
- You cannot send new emails until the limit resets or you upgrade
Upgrading Your Limit
Increase your email capacity:
- Starter → Grow: 5x increase (20 → 100 emails/month)
- Grow → Scale: Unlimited emails
View all plans to see what else increases with each tier.
Estimating Your Needs
Small Business
- 10-15 emails/month
- Starter plan is sufficient for ~2-3 client conversations per month
Growing Business
- 50-75 emails/month
- Grow plan handles ~10-15 client conversations per month
High Volume
- 100+ emails/month
- Scale plan provides unlimited sending
Need More Capacity?
If you consistently hit your monthly limit, upgrade to the next plan. Upgrade now to get more capacity and unlock additional features.
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