Contact Support
How to get help from the Deiza team
5 min read
Contact Support
We're here to help you succeed.
Support Options
AI Assistant
Get instant help:
- Click the chat icon (bottom right)
- Ask your question
- Get immediate answers
Email Support
For complex issues:
- support@deiza.io
- Response within 24 hours (business days)
- Faster for paid plans
Help Center
You're here! Browse articles for:
- Step-by-step guides
- Feature documentation
- Troubleshooting tips
What to Include
When contacting support, please provide:
Account Info
- Email address
- Plan type
Issue Details
- What you're trying to do
- What's happening instead
- Error messages (exact text)
Screenshots
- Screen captures of the issue
- Browser console errors (if technical)
Steps to Reproduce
- What did you click?
- What page were you on?
- When did it start?
Response Times
| Plan | Response Time |
|---|---|
| Starter | 48 hours |
| Grow | 24 hours |
| Scale | 4 hours (priority) |
Before Contacting
Try these first:
- Search the Help Center
- Ask the AI Assistant
- Check Common Issues
- Clear cache and try again
Feedback
We love hearing from you:
- Feature requests
- Improvement suggestions
- Success stories
Email: feedback@deiza.io
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