Receiving Replies

When you send an email from your CRM, replies automatically appear in the dashboard.

How Replies Work

1. You send an email from a contact's profile
2. Customer replies to your platform email address
3. Reply appears in the email thread within minutes
4. You see the context - full conversation history is right there

No need to switch between email clients or lose track of conversations.

Email Thread View

The email thread displays:

• Chronological order - See the full conversation flow
• Direction indicator - Know if each message was sent or received
• Timestamps - See exactly when emails were sent
• Full content - All message bodies are visible

Replying to Customers

When a customer replies:

1. The reply appears in the Email Thread section
2. Click Compose to send your response
3. Your reply is added to the thread
4. The conversation continues seamlessly

Email Address Format

Customers will see your platform email when they reply:

inbox@mail.deiza.io

For professional branding, consider upgrading to the Scale plan where you can connect your custom domain email.

Troubleshooting

Reply didn't appear?

• Check that the sender replied to the correct email
• Wait a few minutes - replies take 1-2 minutes to sync
• Refresh the page to see the latest messages

Email marked as spam?

• Ask customers to add you to their contacts
• Check your email signature and content
• Avoid spam trigger words

Next Steps

• Learn about sending emails
• Check your email limits
• Upgrade your plan for more features